HearthReelStudios
Live policy · Effective 2026-09-10. This is our current, in-force policy — not a draft.

Privacy Policy — HearthReel Studios

Effective 2026-09-10. Approved by Alex (HUMAN GATE H7). Operational policy — not a substitute for legal advice.

Effective date: 2026-09-10
Working brand: HearthReel Studios / HearthReel
Site: https://hearthreel.com

Plain-language summary

We make family-friendly short stories. We collect only what we need to sell and deliver episodes, and to email you if you say yes to marketing. We never collect data on anyone under 13. We do not sell your personal information. PayPal handles soft-launch payments — we never store your full card or bank details. You can ask us to delete your data; we aim to complete deletion within 30 days (automated where we can).

Primary support: support@hearthreel.com
Legal / privacy escalations: alex@michaeltenable.com

1. Who we are

Depending on where you purchase:

  • United States (soft-launch): Njere L.L.C. via PayPal. Mercury / Stripe US are parked until enabled.
  • Canada / MichaelT Enablement Consulting Inc.: future path only — CAD / Stripe CA checkout is not offered until that rail is unparked.

Owner / executive producer: Alex.
Privacy / support: support@hearthreel.com
Legal escalations: alex@michaeltenable.com

2. What we collect (limited collection)

We collect only:

DataWhy
EmailAccount, receipts, access to purchases, optional marketing
First namePersonalize communication
CountryTax, currency, entity routing, compliance
Purchase historyDeliver content, support, refunds, accounting
Marketing consent flagEmail you about new stories only if you opt in

We do not collect:

  • Data on anyone under 13 (COPPA)
  • Payment card / bank account numbers (PayPal processes soft-launch payments; we don’t store them)
  • Precise location, contacts, photos from your device, or browsing profiles for ads

Checkout is for parents and caregivers buying for their household. We never put buy buttons inside kids' videos.

3. How we use your information (purpose & consent)

We use your data to:

  • Process orders and give you access to paid episodes / memberships / gifts
  • Send transactional email (receipts, access links, membership changes)
  • Send marketing email only if your marketing consent flag is on
  • Handle refunds and support
  • Meet tax, accounting, and legal obligations
  • Keep the service secure

Consent: Buying means we may use your data for that transaction and related support. Marketing is separate opt-in. You can withdraw marketing consent anytime by emailing us or using unsubscribe links.

4. PIPEDA principles (Canada / BC)

We reflect Canadian PIPEDA / BC privacy expectations in plain terms:

  1. Accountability — Alex / the Studio is responsible for personal information we hold.
  2. Identifying purposes — We tell you why we collect (see above).
  3. Consent — Transactional use is tied to purchase; marketing needs opt-in.
  4. Limiting collection — Only email, first name, country, purchase history, marketing flag.
  5. Limiting use, disclosure & retention — Used for stated purposes; kept only as needed (see Retention).
  6. Accuracy — We’ll correct your details when you ask.
  7. Safeguards — Reasonable technical and organizational measures; PayPal for soft-launch payments.
  8. Openness — This policy explains our practices.
  9. Individual access — You can ask what we hold about you.
  10. Challenging compliance — Contact support@hearthreel.com (or alex@michaeltenable.com for legal escalations); escalate to the Office of the Privacy Commissioner of Canada or BC OIPC if needed.

5. CCPA / CPRA consumer rights (California & similar US laws)

If you are a California resident (or other US state with similar rights), you may:

RightWhat it means here
Know / accessAsk what personal information we collected about you and how we use it
DeleteAsk us to delete your personal information (we complete within 30 days where automated)
CorrectAsk us to fix inaccurate personal information
Opt out of sale / sharingWe do not sell or share personal information for cross-context behavioral advertising
Limit use of sensitive personal informationWe do not collect sensitive categories beyond what’s needed for checkout
Non-discriminationWe won’t treat you worse for exercising privacy rights

We do not sell personal information. We do not use third-party ad trackers.

To exercise rights: email support@hearthreel.com with “Privacy request” in the subject (or alex@michaeltenable.com for legal escalations). We may need to verify your email matches our records.

6. Children’s privacy (COPPA)

HearthReel content is family-safe (G / TV-G), but we do not knowingly collect personal information from anyone under 13. Accounts and purchases are for parents and caregivers. If you believe we have data from a child under 13, email us immediately and we will delete it.

7. Sharing & processors

We share data only with service providers who help us operate:

  • PayPal — soft-launch payments (they process payment details; we don’t store full card/bank numbers)
  • Future processors (when enabled): Stripe and/or Mercury under the entity shown at checkout
  • Email / hosting / analytics — privacy-friendly tools as needed to run the site

We do not sell lists. We may disclose information if required by law or to protect rights and safety.

8. Cookies & analytics

See our Cookie Notice. Short version: essential cookies for auth/checkout; optional privacy-friendly analytics; no third-party ad trackers; no sale of cookie data.

9. Retention & deletion

  • Purchase and account records: kept as needed for access, support, tax, and legal retention.
  • Marketing flag: until you opt out or ask us to delete.
  • Delete on request: we aim to complete deletion within 30 days (automated where possible). Some records may remain where law requires (e.g. tax invoices), minimized and locked down.

10. International transfers

If you buy from MichaelT Enablement Consulting Inc., data is primarily processed in Canada. US purchases with Njere L.L.C. may be processed in the United States. Processors (e.g. PayPal, and Stripe/Mercury if later enabled) may process data in multiple countries under their own safeguards.

11. Security

We use reasonable safeguards appropriate to a small family-entertainment business. No method of transmission is 100% secure. Never send card numbers to our email — use checkout only.

12. Changes

We’ll post updates here with a new effective date. Material changes will be highlighted where practical.

13. Contact

Support: support@hearthreel.com
Legal / privacy escalations: alex@michaeltenable.com
https://hearthreel.com

Mailing addresses

  • MichaelT Enablement Consulting Inc.: 2595 Palmerston Ave, West Vancouver, BC
  • Njere L.L.C.: 418 Broadway Ste R, Albany, NY 12207